Last Updated: May 22, 2025

At Valanoo, we are dedicated to ensuring your orders are delivered efficiently and reliably. This Shipping Policy outlines our procedures regarding order handling, shipping timelines, and delivery expectations so you can shop with full confidence.

Order Processing Time

Once you place your order, we begin preparing it for shipment. Here's what to expect:

• Processing Duration: Orders are typically verified, packed, and dispatched within 1 to 3 business days. We do not process or ship orders on weekends or recognized holidays.

• Delays & High Demand: During periods of high volume or inventory adjustments, processing times may extend slightly. If there is a notable delay in dispatching your order, we’ll notify you via email.

You will receive a confirmation email including tracking information once your package has shipped.

Shipping Options & Estimated Delivery Times

We offer worldwide shipping and use reputable carriers (such as USPS, UPS, FedEx, DHL, or local postal services) depending on your location. Estimated delivery times after shipment are:

• USA: Typically 7–12 business days

• International: Usually 8–15 business days (varies by country)

These timeframes are estimates and do not include processing time. Factors like customs inspections, weather conditions, or carrier delays may affect delivery. Business days exclude weekends and public holidays.

Shipping From Multiple Warehouses

To speed up delivery, we may ship orders from several distribution centers:

• Split Shipments: If your order contains multiple items, they may be fulfilled from different locations and arrive separately. Each package will have its own tracking number, and you will receive updates for each.

Our multi-warehouse model helps reduce delivery times and ensures better inventory management.

Shipping Costs

Any applicable shipping fees are calculated during checkout and displayed before you finalize your order:

• Promotions: We occasionally offer free or reduced-rate shipping promotions. These will be clearly advertised on our site or at checkout.

• Fee Inclusions: Shipping charges cover the cost of packaging, handling, and postage.

We ship to most global destinations. If your address is considered remote or not serviceable, you will be notified during checkout or contacted by our team.

International Shipping & Customs

For international orders, please consider the following:

• Duties & Import Fees: Any customs duties, taxes, or fees charged by your country are the buyer’s responsibility and are not included in product or shipping costs. Please check with your local customs office for estimates.

• Customs Delays: Occasionally, customs processing can extend delivery times. While we provide all required documentation for a smooth clearance process, unexpected delays can occur.

• Restricted Items: If a product in your order cannot legally be imported to your country, we may need to cancel that part of the order. You will be contacted to resolve the matter, either by removing the item or canceling the order in full.
  
  

Delivery Issues & Delays

We do our best to meet expected delivery timelines, but unforeseen circumstances may arise:

• Unexpected Delays: External factors such as severe weather, customs backlogs, or high carrier volume can impact delivery. If your shipment is delayed, check the tracking info and contact us if needed—we’ll assist as best we can.

• Lost or Stolen Deliveries: Once a package is marked “delivered” by the carrier, it is considered successfully delivered. Valanoo is not liable for packages that are lost or stolen after delivery. If this happens:

  • Check with neighbors or your building’s management.

  • Contact the shipping carrier directly for clarification.

  • Reach out to us and we’ll assist with filing a claim, although replacements or refunds are not guaranteed for confirmed deliveries.

• Returned Shipments: If a package is returned due to an incorrect or incomplete address or being unclaimed, we’ll notify you. You can opt to:

  • Reship the order (extra shipping fees will apply), or

  • Treat it as a return in line with our Return & Refund Policy.

If the issue was due to customer error, shipping fees will not be refunded.

Address Accuracy & Unclaimed Packages

Please verify your shipping address carefully before submitting your order:

• Incorrect Addresses: If you realize you’ve entered an incorrect address, contact us immediately. If the order hasn’t shipped, we’ll do our best to update it. Once dispatched, we cannot alter the address. Orders delivered to the address you provide are considered fulfilled.

• Unclaimed Deliveries: Some shipments may require a signature or in-person pickup. If a package is unclaimed and returned to us, we can resend it for an additional shipping fee. If not, no refund will be issued for the original order or shipping.

Double-checking your address and keeping track of your package helps avoid these issues.

Tracking Your Order

When your package ships, you’ll receive an email with tracking details:

• You can use the tracking link in your email or enter the number directly on the carrier’s site.

• Tracking updates may take 1–3 business days, especially for international shipments.

• If your order includes multiple items, you may receive more than one tracking number. Each package will show its own progress.

• Didn’t receive a shipping confirmation? Please check your spam folder or contact us.
  
  

Contact Us (Shipping Support)

For any questions about your shipment or help tracking your order, reach out to us:

Email: support@valanoo.com
Contact Form: Available through the Contact Us page on our website

We’re here to help and committed to providing a smooth and dependable shipping experience. Thank you for choosing Valanoo!